missing customer history since OTRS update 2.4.4 -> 2.4.6
Hi, since I updated from OTRS 2.4.4 to 2.4.6 the customer history is no longer shown. Does anybody know the cause or how to enable this feature manually ? Details : Usally when I called AgentTicketCustomer or entered a customer in AgentTicketPhone or AgentTicketEmail after I got a list of tickets at the end of the page titled "Customer history" with all open and closed tickets of the customer. So this is different from the "Open Tickets" link in the customer info on the right, since it also shows closed or pending tickets. Usally I had a delay of 1 to 4 seconds until the ticket list showed up, obviously due to the database search. But now no list shows up, regardless how long I wait. I'm a bit helpless since I never explicitly activated such a feature, it was there since my initial 2.4 installation. My configuration is OTRS 2.4.x with installation from source, articles stored in file system but besides this no special database configurations, no LDAP or additional customer database backends and so on. Thanks in advance Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Alexander Halle wrote :
since I updated from OTRS 2.4.4 to 2.4.6 the customer history is no longer shown. Does anybody know the cause or how to enable this feature manually ? [...] But now no list shows up, regardless how long I wait. I'm a bit helpless since I never explicitly activated such a feature, it was there since my initial 2.4 installation. [...]
Hi, this is solved. Today it suddenly works again without any action from us. I can't explain this, the error was reproducible by switching between the old machine image and the new image back and forth. This reminds me to the change of the ArticleStorage which was also solved suddenly by simply waiting one or two days : http://lists.otrs.org/pipermail/otrs/2009-November/029383.html Either we have a badly configured system or there exist some OTRS configuration changes which are by design delayed so that waiting 24 hours or so is normal ? What worries me is that I have never read of similiar problems from others on the mailing list in the last couple of months :( Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Alexander Halle