it appears that refresh only works on ticket overview but not ticket zoom. Correct me if I am wrong. On Wed, Jul 3, 2013 at 2:19 PM, Roman Gelfand wrote:

I am running otrs 3.2.7. The customer site is not refreshing ticket detail when a new note is added by the agent. The customer set refresh interval in preferences to 2 minutes.

Is there anything I need to do to make this work?

Thanks in advance