Gday, According to our users the template has changed for the Ticket View ie : http://localhost/otrs/index.pl?Action=AgentTicketQueue;Filter=Unlocked;View=...; And it now shows a larger Text Box on the Right Hand Side from a 3.0.11 to 3.1.5 upgrade. Could someone point me to the RTFM for the correct template / setting to change this back to approx. the size of the Left Hand Side Text ( Age, Created, Owner etc ). Many Thanks Martin