Hi,

Does anyone know if it is possible to MOVE or DELETE a single phone conversation or note, for that matter, to a different ticket?

We had a agent make some notes in a customers ticket with the intention of placing them in the associated ticket. I need to delete or move this entry.

Thanks in advance...

Only per SQL Statement. -- Shawn Beasley ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer