Resolved ­ kind of. AutoResponses of the type AutoReply/New do not generate, but tying an AutoResponse of type AutoReply to the dispatch queue does work. On 3/15/07 15:06, "Salvador Manzo" wrote:

Not sure what I managed to change, but customer autoresponses are no longer going out for new tickets. The ticket is entered, and the Agent notifications are generated, but the autoresponse no longer gets sent to the customer if they email in a new ticket.

--- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 "Each State, in ratifying the Constitution, is considered as a sovereign body, independent of all others, and only to be bound by its own voluntary act. In this relation, then, the new Constitution will, if established, be a FEDERAL, and not a NATIONAL constitution." -- James Madison (Federalist No. 39, 1788)

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--- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it. Thomas Jefferson to Archibald Stuart, 1791