SystemMonitoring plugin with multiple nagios services
Hello I has installed SystemMonitor plugin. I know how to run it with a nagios server but ... can SystemMonitor plugin receive messages from different nagios servers and queuing on different queues? Thank you
Hi Jose You can configure additional things easy with the standard post master filter. They works in conjunction with the system monitoring plugin. I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jose Manuel Ferrer Mosteiro Sent: Monday, June 23, 2008 3:33 PM To: User questions and discussions about OTRS.org Subject: [otrs] SystemMonitoring plugin with multiple nagios services Hello I has installed SystemMonitor plugin. I know how to run it with a nagios server but ... can SystemMonitor plugin receive messages from different nagios servers and queuing on different queues? Thank you _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Lars it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved. Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios server? regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services hi Klaus,
I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications? -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
You mean that the value of FromAddressRegExp is something like "nagios\@server1\.com|nagios\@server2\. org". Then create filters to send tickets to the queues. That's right? Klaus Bruno escribió:
Hi Lars
it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios server?
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
hi Klaus,
I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
Hi Klaus, I was not aware of OTRS being that clever. So I had set up Nagios to only send Down and Critical notifications to OTRS, never bothering to send the OK notifications in the first place. I'll try it out again. Thank you for your answer! -- Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Klaus Bruno Sent: Tuesday, June 24, 2008 4:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
Hi Lars
it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios server?
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
hi Klaus,
I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/
Hi Bruno. It works! Thank you very much for your help. -- Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Klaus Bruno Sent: Tuesday, June 24, 2008 4:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
Hi Lars
it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios server?
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
hi Klaus,
I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/
You're welcome. nice weekend! Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Thursday, June 26, 2008 4:11 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services Hi Bruno. It works! Thank you very much for your help. -- Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Klaus Bruno Sent: Tuesday, June 24, 2008 4:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
Hi Lars
it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios server?
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
hi Klaus,
I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =p://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =p://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
participants (3)
-
Jose Manuel Ferrer Mosteiro -
Klaus Bruno -
Lars Jørgensen