mm, good question. i just change de otrs users password (so no otrs processes could connect) made a dump of the otrs database inproted it on to an other server. changed the mysql settings(username/password/hostname of the sql database) and everything dit work again... only thing i can imagen is that your otrs user hasn't got the right privaliges to insert a record in to the database... Thomas Alina Florea wrote:

Hi everybody,

I have installed OTRS 2.0.4 on a new server and I want to move the database from the old server (OTRS 1.0.3) to the new one. Both OS ar Fedora Core 3.

I have backuped the database from the old server using mysql_hourly.sh and I have used the following command to charge the mysql database into the new one:

mysql -u root -p test < mysql.sql

Now, when I try to connect to OTRS I have the following message:

"Can't insert session id! at ...//Kernel/system/AutSession/DB.pm line 198"

What have I did wrong?

If anyone has altready moved a database and worked, any advice will be appreciate.

Best regards.

Alina Florea. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/