Hi Adam, On Fri, May 09, 2003 at 04:04:37PM -0400, Adam Denenberg wrote:

I have selected the option to notify the customer of a state change of the ticket. However i cannot find where to change the contents of this email. ANybody know where to customise this?

You need to copy the default setting "CustomerNotificationSubjectStateUpdate" and "CustomerNotificationBodyStateUpdate" from Kernel/Config/Defaults.pm to Kernel/Config.pm and change it then like you want. See also: http://doc.otrs.org/1.1/html/system-notification-customer.html http://doc.otrs.org/1.1/html/configfile.html

adam

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl