Hi Ruben, On Thu, Apr 03, 2003 at 03:02:00PM -0300, Ruben Sajnovetzky wrote:

I installed Otrs in a linux box (mandrake) and I'm try to use with apache2.

I followed all the steps, but when I try to run "installer.pl" I get the following error:

[Thu Apr 03 14:43:20 2003] [error] [client 161.44.206.80] client denied by server configuration: /opt/otrs/bin/cgi-bin/installer.pl

I'm sure is a security config problem because I made a sample script xx.pl that I can't run with same error, but when I put my script (xx.pl) under standard cgi-bin of apache2 (/var/www/cgi-bin) it works fine.

Should I add same extra configuration in httpd2.conf or other place to get this running ?

a) How looks your apache config for OTRS? It should be like that: [...] ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" # set mod_perl2 options SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> [...] b) Check your file permissions in /opt/otrs/ if the webserver user an read/execute /opt/otrs/bin/cgi-bin/installer.pl. -=> Use /opt/otrs/bin/SetPermissions.sh [OTRS_GROUP] [WEB_GROUP] c) If you get your perl execute problem solved take care that you use no mod_perl2 for installer.pl or use a cvs snapshot (ftp://ftp.gwdg.de/misc/otrs/misc/snapshots/) for this. -=> The installer.pl of OTRS 1.0.x will not work with mod_perl2

Saludos Ruben Sajnovetzky

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972