Multiple Attachments in a Response/Note
When creating a note (or an empty answer for that matter) how do you more than one attachment to the note/answer for a particular ticket? Example 1. Customer creates a ticket. 2. Issue that customer is a known problem that is fixed with an executable and a PDF document explaining how to apply the fix. 3. Agent intends to send FIX.EXE and EXPLAIN.PDF to the customer via the agent web frontend. How do I send both files in the same response? Adrian McCray LAN Manager
On 12/11/02 7:13 PM, "Adrian McCray" wrote:
When creating a note (or an empty answer for that matter) how do you more than one attachment to the note/answer for a particular ticket?
I've solved this by zipping or stuffing the multiple files and then sending the .zip/.sit archive. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Hi Adrian, On Wed, Dec 11, 2002 at 06:13:25PM -0500, Adrian McCray wrote:
When creating a note (or an empty answer for that matter) how do you more than one attachment to the note/answer for a particular ticket?
Example 1. Customer creates a ticket. 2. Issue that customer is a known problem that is fixed with an executable and a PDF document explaining how to apply the fix. 3. Agent intends to send FIX.EXE and EXPLAIN.PDF to the customer via the agent web frontend.
How do I send both files in the same response?
It's currently not possible to add more then one "individual" attachment. But the best solution in your case would be to add std-attachments (FIX.EXE and EXPLAIN.PDF - http://host/otrs/index.pl?Action=AdminAttachment) and this std-attchments to a response (e. g. problem abc123 - http://host/otrs/index.pl?Action=AdminResponseAttachment). -=> If the agent is composing an answer by using a std-response (e. g. problem abc123) it's possible to select the added std-attchments (one or more!!!).
Adrian McCray LAN Manager
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 12:18am up 86 days, 9:42, 6 users, load average: 2.17, 1.01, 0.57
On a side note, when presented with the note screen, under the Subject line, there are two links. One says Spell Check and the other Attachments. When the Spell Check is clicked, it opens the spell check window. What does the Attachments link do? Adrian McCray LAN Manager <snip> But the best solution in your case would be to add std-attachments (FIX.EXE and EXPLAIN.PDF - http://host/otrs/index.pl?Action=AdminAttachment) and this std-attchments to a response (e. g. problem abc123 - http://host/otrs/index.pl?Action=AdminResponseAttachment). Martin </snip>
On Wed, Dec 11, 2002 at 06:36:15PM -0500, Adrian McCray wrote:
On a side note, when presented with the note screen, under the Subject line, there are two links. One says Spell Check and the other Attachments. When the Spell Check is clicked, it opens the spell check window. What does the Attachments link do?
It's just a link to the end of the page (try it on the compose answer screen any you will see it)... to the attachment box.
Adrian McCray LAN Manager
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
participants (3)
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Adrian McCray -
Martin Edenhofer -
Wes Plate