Hi I am facing problem in creating customer groups. OTRS gives me a Warning: Sorry, feature not activ! Comment: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! Can anyone help me in activating this feature? I am using OTRS in Windows environment. Warm regards, Manish Sharma Programme Manager PTU's Gian Jyoti School of TQM & Entrepreneurship Mobile: +91 98554 06222 Telephone: 0172 223 6187, 0172 5541187
Good morning, Manish Sharma wrote: [...]
I am facing problem in creating customer groups. OTRS gives me a Warning: Sorry, feature not activ! *Comment:* CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! [...] Like the error says you have to enable this feature first of all. :-) [...]
Can anyone help me in activating this feature? I am using OTRS in Windows environment. [...] Go to your SysConfig under Framework -> Frontend::Customer and change the value of CustomerGroupSupport to "Yes".
That's it! Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
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Manish Sharma