Hello, On Mi, Jan 11, 2006 at 10:36:13 +0200, okzie@amatti.biz wrote:

in search mode I can see the age of ticket, but in zoom mode, escalation time is unchanged for few hours what is the solution ?

Have you tryed to reload the page in zoom mode manualy? The escalation time is counted during the page load, but in zoom view you have no automatic page refresh. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!