Hi,
I have a curious problem: we want to prevent that OTRS sends emails to
certain addresses.
The reason for this is that some of our customers are replying to mails
to mailing lists and put the (read-only) mailing list in Cc. They are
unable to actually post to the mailing list, but when we reply to their
email, OTRS will put the Cc address as Cc in our reply, thus sending it
to the whole list ;-(
To prevent this from happening in the future, we would like to setup
OTRS in a way that it does not send emails to certain addresses (or
domains).
Is this possible?
--
Daniel Seifert
On Saturday, July 03, 2004 7:07 PM
Daniel Seifert
To prevent this from happening in the future, we would like to setup OTRS in a way that it does not send emails to certain addresses (or domains). Is this possible?
Not as such, sorry. You could convince your SMTP server to reject thos messages, but that's not what you want, I suppose as the whole message will most probably get rejected. One could therefore think about some JavaScript sniplets to code that check for some addresses in the header fields. The easieast way I could think of is unsubscribe the queues' email addresses from the mailing lists. That way, the mailing list manager decides what to happen to them: Bounce, discard, etc. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
Am Di, den 06.07.2004 schrieb Robert Kehl um 12:53: Hi,
To prevent this from happening in the future, we would like to setup OTRS in a way that it does not send emails to certain addresses (or domains). Is this possible?
Not as such, sorry. You could convince your SMTP server to reject thos messages, but that's not what you want, I suppose as the whole message will most probably get rejected.
This wouldn't be a problem, but it would effectively disable the mailing lists ;-) Something we do not want to do either.
One could therefore think about some JavaScript sniplets to code that check for some addresses in the header fields.
Where would be the appropriate (preferably single) place to add this?
The easieast way I could think of is unsubscribe the queues' email addresses from the mailing lists. That way, the mailing list manager decides what to happen to them: Bounce, discard, etc.
Yes, but we actually prefer(red?) to use the same addresses, so as any
replies to announcements would be sorted into OTRS and not bounce or get
to some private email account :-(
--
Daniel Seifert
participants (2)
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Daniel Seifert -
Robert Kehl