Hi, thanks Andreas, now it seems to work. I get no more errors but since yesterday I have no receive any Test emails from Otrs. Although Mercury shows the email in ther SMTP Server window as correct emails. I'm lookin in Mercury for some misconfigurated. Any advice? Best regards Adrián -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andreas Bublitz Enviado el: Saturday, April 17, 2004 5:47 AM Para: User questions and discussions about OTRS. Asunto: Re: [otrs] problems sending emails Hey Adrián, I had a similiar problem. I could solve it by changing the user name and password. I just left them blank. Then it worked. I don't know why this is, but for my it solved the problem. Hope I could help you, Andreas Bublitz Adrián Deccico wrote:

Thanks for the info, I have test Mercury with Outlook Express with the

same Config.pm settings and is working fine, but Otrs allways said me the same

Error: SMTP authentication failed! Enable debug for more info!

This is my Config.pm file

# $Self->{SessionUseCookie} = 0; $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = '127.0.0.1'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'Admin'; $Self->{'SendmailModule::AuthPassword'} = 'asaptel';

Best regards

Adrián

-----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Tyler Hepworth Enviado el: Friday, April 16, 2004 7:26 PM Para: 'User questions and discussions about OTRS.' Asunto: RE: [otrs] problems sending emails

Adrián Deccico wrote:

...

Where I cant put this parameters? In Mercury> In any file?

Sending email from the system is completely independent of Mercury. You just need an smtp host that will accept your user name and password. You put these paramters in your "Config.pm" file. The same that you setup database connections, passwords, etc in. You already have a Config.pm and it should be configured with basic information that was placed there from the WebInstaller. Just search your system for Config.pm. You will find that the sendmail parameters are already

in there - just with generic information. In case they are not, here is the complete list of params that you need to add to Config.pm. (Did

I mention Config.pm enough? :-) )

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'smtpserver.example.com'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'username'; $Self->{'SendmailModule::AuthPassword'} = 'password';

Hth,

Tyler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

I changed the value0 field from the system_adress table from otrs@localhost to otrs@voipamericas.com and I have receive mails in my hotmail.com and adrian.org.ar mails but no one to my gmx.net mail. -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Adrián Deccico Enviado el: Saturday, April 17, 2004 7:25 PM Para: 'User questions and discussions about OTRS.' Asunto: [otrs] problems sending emails Hi, I get no errors sending emails in OTRS, but I no receive any one. I saw in Mercury that all the messages are from otrs@localhost, and I think that perhaps Mercury needs a complete domain, because in the Core Process it says "invalid or illegal from address", but in the SMTP Server it seems to work fine. I try to change otrs@lcoalhost to other email changing STMP.pm and Sendmail.pm modules in my Win 2000 Server and then restart all the services with the same results. I not receive any message in my email account, but OTRS send it with no errors. Thanks for your help. Best regards Adrián Deccico _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/