On Wed, 2004-03-10 at 19:56, Robert Kehl wrote:

On Friday, March 05, 2004 10:34 PM L. Mark Stone wrote:

...

We have OTRS 1.2 send out notifications to agents whenever a new ticket is generated.

The notification has a web link to zoom directly to the ticket.

But, OTRS formats the link with a space between the domain and the web page, which makes the link not work.

I looked at the notifications forms and saw that there is a CRLF between the domain variable and the ticket variable.

I removed the CRLF from the English notification forms and now all seems fine.

This wasn't an issue in 1.1x BTW.

Sorry, could you give an exakt (ie. quoted) example, as I wasn't able to reproduce this bug but would very much like to change it for the next release if it were one.

Robert, I've attached two screenshots to show the "bad" notification form (the Russian ones apparently have this problem) and one I fixed by removing the CRLF. I am sending to you personally, as well as the list, in case the list bounces this post because of the attachments. Look for the line break where the link to zoom the ticket is created. That line break creates a space in the actual link in the notification email sent to the agent, making the link useless. I hope this is helpful. Best regards, Mark

Thanks fór providing the information and your help with this, it is very much appreciated,

Robert Kehl

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

-- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com