Hi Mike, I have been trying to workaround the same problem. The issue is that images will not be rendered within a CGI directory. If your set your ScriptAlias to the domain's root '/', the alias '/otrs-web/' becomes a subdirectory of the CGI directory. I run OTRS in a subdomain (i.e. http://otrs.somesite/otrs) and I am current unaware of a simple way to run otrs in the subdomain's root directory and retain full functionality - unless you want to try running otrs in 'Lite' mode (no graphics). HTH, Graeme mike conigliaro wrote:

can someone who has this working please post their /etc/apache2/conf.d/otrs.conf? i've been able to get the scripts to execute fine by adding the line:

ScriptAlias / /opt/otrs/bin/cgi-bin/

but once i do this, all the images stop working, because the next line stops working:

Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ .

thanks in advance.

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