Hi Anna, On Mon, May 05, 2003 at 11:08:03AM -0400, Anna Sotnichenko wrote:

OTRS 1.1.1 on XP, Apache 1.3.27 [...] I'm new to OTRS and to Apache, just installed both on my computer.

The error happens when I enter new user info and submit the form. It looks like "Internal Server Error" in browser. When I check error.log it shows "connection failed at C:/Program Files/Apache Group/otrs//Kernel/System/CheckItem.pm line 68". Line 68 in CheckItem.pm looks like this:

.................................. if (Email::Valid->address( -address => $Param{Address}, -mxcheck => $Self->{ConfigObject}->Get('CheckMXRecord') || 0, )) {

..................................

I checked, that Email::Valid package is installed in my Active Perl configuration.

Normally OTRS will check the mx record of the used email address. It looks like our machine isn't configured for external DNS (or DNS anyway). Solutions: a) Add your provider DNS server to your machine dns setup b) Add the following config option to your Kernel/Config.pm and set it to 0 [...] $Self->{CheckMXRecord} = 0; [...]

Anna Sotnichenko

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 7:36am up 79 days, 16:59, 6 users, load average: 0.95, 0.54, 0.38