Many thanks LQ - once we had discovered how to register a module in the SysConfig front end it all made perfect sense and we are pleased to have registered both "Free Fields" and "Additional ITSM Field"! It was a great learning experience - thanks again! :-) --- On Wed, 11/2/09, LQ Marshall wrote: From: LQ Marshall Subject: RE: [otrs] Editing the subject line of a ticket To: bis_d@yahoo.co.uk Date: Wednesday, 11 February, 2009, 4:34 PM

But our working copy is version 2.2.5 and I can't see "freefields" on the Zoom menu bar. But I can see an option called "Additional ITSM Fields" which unfortunately gives us an error message saying "AgentTicketITSMField not registered in Kernel/Config[..]".

This seems to explain it. I am not running ITSM so don't know specifically how to sole. Obviously something didn't get registered when your OTRS loaded. Maybe a check modules and/or restart will fish out the culprit. I prepped this after the last post so I'll include it anyway.... Think there may be some confusion as to where to look. If you've customized your version things may look a bit different. I have dome some customizations but have tried to keep them limited to not interfere with the mainline code. The attachments to this message (hopefully will forward) are snips from my current OTRS system. They should lead you to where the Title edit field resides. Hopefully this is better directs to you the mark.