I am seeing these messages in the log files periodically: ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Dec 17 09:30:03 2003 Message: No StateID for close found! Traceback (10186): Module: Kernel::System::Ticket::State::StateLookup (v1.14) Line: 74 Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 142 Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 178 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: /opt/otrs//bin/PostMasterPOP3.pl (v1.9.2.2) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Dec 17 10:00:03 2003 Message: No StateID for close found! Traceback (10477): Module: Kernel::System::Ticket::State::StateLookup (v1.14) Line: 74 Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 142 Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 178 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: /opt/otrs//bin/PostMasterPOP3.pl (v1.9.2.2) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Dec 17 11:45:03 2003 Message: No StateID for close found! Traceback (11557): Module: Kernel::System::Ticket::State::StateLookup (v1.14) Line: 74 Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 142 Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 178 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: /opt/otrs//bin/PostMasterPOP3.pl (v1.9.2.2) Line: 106 It is obviously not happening on all tickets and from looking through the tickets and logs it appears to be related to follow-up emails. I ran a query to see if all the tickets have valid state IDs and they do. I am running on RedHat 7.3, Apache 1.3.23, mysql 3.23.41 and OTRS V1.1.3 installed from RPM. Let me know if I can provide any config files or other information. If you have any ideas please let me know. Thanks, Mike