Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Hi, I just tried your good idea, it is working for exactly one CC-Field-Entry. If I try to add another CC-Customer it is ignoring the additional fields. I tried to increase the values (value="2") - its not working. Any Idea? :/ Quote:
The following may be of use: <input name="CustomerTicketCounterCcCustomer" id="CustomerTicketCounterCcCustomer" type="hidden" value="1"> <input name="CcCustomerKey_1" id="CcCustomerKey_1" class="CustomerKey" type="hidden" value="mycustomerusername"> <input class="CustomerTicketText" title="Cc" name="CcCustomerTicketText_1" id="CcCustomerTicketText_1" type="hidden" value="myvalue@mydomain.com" readonly="readonly" aria-invalid="false">
Your help is appreciated! Br Julius

I'm not clear on what you tried to do. Please look at "Inspect Element" of
the web page just in case this isn't correct.
<input name="CustomerTicketCounterCcCustomer" id="
CustomerTicketCounterCcCustomer" type="hidden" value="2">
<input name="CcCustomerKey_1" id="CcCustomerKey_1" class="CustomerKey"
type="hidden" value="mycustomerusername">
<input class="CustomerTicketText" title="Cc" name="CcCustomerTicketText_1"
id="CcCustomerTicketText_1" type="hidden" value="myvalue@mydomain.com"
readonly="readonly" aria-invalid="false">
<input name="CcCustomerKey_2" id="CcCustomerKey_2" class="CustomerKey"
type="hidden" value="my2ndcustomerusername">
<input class="CustomerTicketText" title="Cc" name="CcCustomerTicketText_2"
id="CcCustomerTicketText_2" type="hidden" value="my2ndvalue@my2nddomain.com
<myvalue@mydomain.com>" readonly="readonly" aria-invalid="false">
On Thu, Aug 11, 2016 at 5:03 AM, Julius Haake
Hi, I just tried your good idea, it is working for exactly one CC-Field-Entry. If I try to add another CC-Customer it is ignoring the additional fields. I tried to increase the values (value="2") - its not working. Any Idea? :/
Quote:
The following may be of use: <input name="CustomerTicketCounterCcCustomer" id="CustomerTicketCounterCcCustomer" type="hidden" value="1"> <input name="CcCustomerKey_1" id="CcCustomerKey_1" class="CustomerKey" type="hidden" value="mycustomerusername"> <input class="CustomerTicketText" title="Cc" name="CcCustomerTicketText_1" id="CcCustomerTicketText_1" type="hidden" value="myvalue@mydomain.com" readonly="readonly" aria-invalid="false">
Your help is appreciated!
Br Julius
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participants (2)
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Gerald Young
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Julius Haake