Anyone? Possibly, add an extra calendar 'day' e.g. "50" to the calendar and tie it somehow to reflect a 'HOLD'? That way, the ticket is not aging under special circumstances. Thanks in advance. =====================================

From: "s taylor" Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] How to 'stop the clock' during a 'HOLD' status? Date: Mon, 24 Jul 2006 23:49:59 -0400

Hello.

I plan to add a 'HOLD' status (state type) but would like the clock to stop similar to that used for vacation days.

Does anyone have any suggestions?

Thanks in advance.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/