As we are reorganizing our internal servers, we are wondering if OTRS can be hosted on a FreeBSD server, and if so, are there any special considerations not in the documentation about which we need to be aware?
We are running an OTRS system on FreeBSD. Installation was almost as described in the documentation. I mean almost, since I had some troubles with Perl. You have to install Perl from the ports tree. Do not use the default version, it's too old -- you will get some error messages and warnings from your OTRS scripts (mostly from Sys::Hostname). Having installed Perl 5.8 (that's the current version from the ports tree), issue a "use.perl port" from a command shell. For all other Perl modules I was also using the appropriate versions from the ports tree. I found some minor issues regarding user rights. On FreeBSD, sendmail runs as user mailnull. This causes troubles with OTRS's PostMaster.pl script which wants to write to TicketCounter.log. I had to change the group of that file (default location /opt/otrs/var/log) to mailnull. Ah, I almost forgot: I cannot get the graphical statistics running. But this seems like a ports problem: I've installed all the required packages, but the OTRS script for checking the installed/required Perl modules doesn't find them. Otherwise, everything went very well. No other problems. If I knew how to create a port in FreeBSD, I'd be willing maintaining that software port. As Robert already noted, you should comply to the FreeBSD standard of installing ports (/usr/local). - Chris
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Friday 23 July 2004 01:06 pm, Christian Schaller wrote: | > As we are reorganizing our internal servers, we are wondering if | > OTRS can be hosted on a FreeBSD server, and if so, are there any | > special considerations not in the documentation about which we need | > to be aware? | | We are running an OTRS system on FreeBSD. Installation was almost as | described in the documentation. I mean almost, since I had some | troubles with Perl. You have to install Perl from the ports tree. | Do not use the default version, it's too old -- you will get some | error messages and warnings from your OTRS scripts (mostly from | Sys::Hostname). Having installed Perl 5.8 (that's the current | version from the ports tree), issue a "use.perl port" from a command | shell. For all other Perl modules I was also using the appropriate | versions from the ports tree. | | I found some minor issues regarding user rights. On FreeBSD, | sendmail runs as user mailnull. This causes troubles with OTRS's | PostMaster.pl script which wants to write to TicketCounter.log. I | had to change the group of that file (default location | /opt/otrs/var/log) to mailnull. | | Ah, I almost forgot: I cannot get the graphical statistics running. | But this seems like a ports problem: I've installed all the required | packages, but the OTRS script for checking the installed/required | Perl modules doesn't find them. | | Otherwise, everything went very well. No other problems. If I knew | how to create a port in FreeBSD, I'd be willing maintaining that | software port. | | As Robert already noted, you should comply to the FreeBSD standard of | installing ports (/usr/local). | | - Chris Thanks Chris and Robert. We'll give it a go next week when we have a break. Thanks, Mark - -- _____________________________________________ A Message From... L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04101 Tel: (207) 772-5678 Web: http://www.RNoME.com -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2-rc1-SuSE (GNU/Linux) iD8DBQFBBczB2cQw/ayGE2gRAlImAJ9s75MHMxro8EQXZMoDqMGa9U/z7QCfcPi/ D+AwzVylxvtRUl/EX0RfWJg= =Rzrc -----END PGP SIGNATURE-----
participants (2)
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Christian Schaller -
L. Mark Stone