I forgot to explain that we use the database or our SuiteCRM as the customer backend. Nor sure if this is important... Regards Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Daniel Litzbach Gesendet: Montag, 17. November 2014 08:37 An: User questions and discussions about OTRS. (otrs@otrs.org) Betreff: [otrs] Customer mail address wrong since update to 3.3.10 (PGP: Plain) Hi all, since updating to 3.3.10 last Friday, I have a problem with OTRS running on OpenSuse. When making a reply to a customer's message, the mail address of the customer is encapsulated by HTML " tags like this: [cid:image001.png@01D00242.EC15C090] I am able to delete the mail address from the list and add it again, then I don't have any "quotes" in the mail address: [cid:image002.png@01D00242.EC15C090] Does anyone else have this issue? Any idea where I can fix this and how? Thank you! Regards Daniel Litzbach