Dear All, Any input on the below subject would be highly appreciated: I am unable to insert Arabic text as input in any ticket. There are two scenarios 1) If I input Arabic language to the body of a message, it is displayed as question marks similar to -> "??? ????? ??" I tried to change the web browser's encoding but to no effect. 2) If I input Arabic language to the subject header, I get the following error message: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Sun Aug 17 15:44:27 2008 Message: Can't get ArticleID from INSERT! Traceback (5363): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147.2.2) Line: 152 Module: Kernel::Modules::AgentTicketPhone::Run (v1.46.2.8) Line: 725 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31