Hi Martin, i think you misunderstood me, i want the customer to see the original-tickettext plus all external notes on one page, like in the agentview where you can scroll down through all notes. Is that possible ? ...and again thxalot !!! mfg Dennis Hi Dennis, On Tue, Aug 26, 2003 at 03:43:52PM +0200, Dennis.Buehring@net-and-works.de wrote:

when a customer clicks on a ticket he is only able see the original ticket-text but no notes. Is there a way to alter this to get the same view as the agent ? I`ve been searching the scripts, but i am not that familiar with perl :) any hints are welcome !

There are different types of notes, 'note-internal', 'note-external' and 'note-report'. In the default setup just 'note-internal' is active. Add the following config option to your Kernel/Config.pm and you also will have 'note-external'. $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, };

mfg Dennis B. net&works

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 8:49pm up 5 days 22:05, 7 users, load average: 0.68, 0.47, 0.32 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs