Please check this article on our wiki: http://wiki.otrs.org/index.php?title=Configure_OTRS_with_Gmail ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, May 12, 2010 at 12:26 PM, Ivan De Masi wrote:

Am 12.05.2010 09:18, schrieb Dai Nish:

...

I have configured proper Gmail POP and IMAP server settings and tested them one at a time, but OTRS could not connect to either. I have no clue what was wrong with my settings. What I have done in my Postmaster Mail Account include:

- Entered my Gmail username and password - Entered pop.gmail.com http://pop.gmail.com in the Host field - Set a queue - Clicked on Run Now - Received cannot connect to the POP server error message

Please post solutions for me.

Regards,

Dee

Hi,

have you checked the system log? What is the exact error message?

What is your setting for "trusted"?

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