Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created in RAW Queue when new mail is send to the admin 2.Auto email notification should be send to the customer. Kindly help me Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | http://www.architectsap.com/ www.ArchitectSAP.com | 9960979700 Pune