Request/Idea: Archive mail in OTRS from Thunderbird / Other pluggable mail client
I have a proposal for a local mail client addon thats make it possible to easy post a local mail as a case in OTRS. The idea came from this plugin: SuperOffice Mail Link by Anders Fahlstrom Archive mail in SuperOffice CRM software from Thunderbird https://addons.mozilla.org/en-US/thunderbird/addon/3464 I often find my self cutting and pasting from my mail client to a new case in OTRS. It would be nice if it was closer integrated. It should be crossplatform (windows/linux ++) I'm not sure how we could do this. Please, give your suggestions. -- HS
Håvard Sørli wrote:
I have a proposal for a local mail client addon thats make it possible to easy post a local mail as a case in OTRS.
The idea came from this plugin:
SuperOffice Mail Link by Anders Fahlstrom Archive mail in SuperOffice CRM software from Thunderbird https://addons.mozilla.org/en-US/thunderbird/addon/3464
I often find my self cutting and pasting from my mail client to a new case in OTRS. It would be nice if it was closer integrated.
It should be crossplatform (windows/linux ++)
I'm not sure how we could do this. Please, give your suggestions.
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS. Nils Breunese.
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To: -- hs
Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
My mail client (Apple Mail) has the option to 'forward as original', which works just fine in these cases. Nils Breunese.
Nils Breunese (Lemonbit) wrote:
My mail client (Apple Mail) has the option to 'forward as original', which works just fine in these cases.
Thanks. I found that Thunderbird has a extension that do this: http://mailredirect.mozdev.org/ -- hs
Thanks. I found that Thunderbird has a extension that do this: http://mailredirect.mozdev.org/
Create extension, just what I needed! Thanks! Richard
I just recently set up a filter for this. It looks in the body for the email address and then it markes the From with this address. Barry Keyles -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Friday, September 21, 2007 5:12 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird /Other pluggable mail client Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
My mail client (Apple Mail) has the option to 'forward as original', which works just fine in these cases. Nils Breunese.
Barry Keyles wrote:
I just recently set up a filter for this. It looks in the body for the email address and then it markes the From with this address. Could you share the filter with the rest of us?
-- hs
Hi Havard! On Fri, 21 Sep 2007, Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
a good solution is to add your user account to the OTRS mailbox-readers and -writers. so you may copy the hole mail via your mailclient in this folder. with this procedure you don't change mail headers. HTH, regards Rico -- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH Annaberger Straße 240 , 09125 Chemnitz phone/fax: +49 371 5347-621 / -625 mobile: +49 176 66680786 mailto: rico.barth@cape-it.de , PGP-Key: 0x874C8377 internet: www.cape-it.de Geschäftsführung Rico Barth, Thomas Maier AG Chemnitz, HRB 23192
Rico Barth wrote:
a good solution is to add your user account to the OTRS mailbox-readers and -writers. so you may copy the hole mail via your mailclient in this folder. with this procedure you don't change mail headers.
You lose the procmail filtering and sorting with this solution. -- hs
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
I resend the message change the TO to the OTSR. This maintains the FROM but you loose the correct header information. Q
LQ Marshall wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
I resend the message change the TO to the OTSR. This maintains the FROM but you loose the correct header information.
Then make sure you use a mail client that supports redirecting messages. Mine (Apple Mail) does and apparently there is an extension for Thunderbird that does this. I'm sure there are other mail clients that support this. Nils.
participants (6)
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* ProfitGrabber Support* -
Håvard Sørli -
LQ Marshall -
Nils Breunese (Lemonbit) -
Richard Hinkamp - BeSite -
Rico Barth