Hi all! I've upgraded my OTRS 2.2 to 3.0.5 and now got puzzled, how in the new interface to get look onto the plain text source of the certain e-mail in the ticket, including all the transition headers? Something like what was known as "Plain text mail view": http://otrs.org/images/screen-3.0/email-plain.png Before there was a link "(plain)" next in the zoom view from where you could get that mail source text. With the new interface with the default settings I don't see anything like this, only RTF view. Can somebody point me how can I get such a view or what modules or options have to be enabled to get it? With regards, Timur Bakeyev.
If enable in SysConfig, you will find it next to the “Reply” Dropdown in the Article Action menu. On 11.02.2011, at 12:07, Timur I. Bakeyev wrote:
Hi all!
I've upgraded my OTRS 2.2 to 3.0.5 and now got puzzled, how in the new interface to get look onto the plain text source of the certain e-mail in the ticket, including all the transition headers? Something like what was known as "Plain text mail view":
http://otrs.org/images/screen-3.0/email-plain.png
Before there was a link "(plain)" next in the zoom view from where you could get that mail source text. With the new interface with the default settings I don't see anything like this, only RTF view.
Can somebody point me how can I get such a view or what modules or options have to be enabled to get it?
With regards, Timur Bakeyev. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
Thanks, Niels!
Found it! Just for the record this is the setting in the Ticket ->
Frontend::Agent::Ticket::ViewZoom->Ticket::Frontend::PlainView
With best regards,
Timur.
On Fri, Feb 11, 2011 at 1:47 PM, Nils Leideck
If enable in SysConfig, you will find it next to the “Reply” Dropdown in the Article Action menu.
On 11.02.2011, at 12:07, Timur I. Bakeyev wrote:
Hi all!
I've upgraded my OTRS 2.2 to 3.0.5 and now got puzzled, how in the new interface to get look onto the plain text source of the certain e-mail in the ticket, including all the transition headers? Something like what was known as "Plain text mail view":
http://otrs.org/images/screen-3.0/email-plain.png
Before there was a link "(plain)" next in the zoom view from where you could get that mail source text. With the new interface with the default settings I don't see anything like this, only RTF view.
Can somebody point me how can I get such a view or what modules or options have to be enabled to get it?
participants (2)
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Nils Leideck -
Timur I. Bakeyev