Customer Info in Ticket Zoom
Chris: snip
A client would like more information displayed about the customer while in "Zoom" view.
Currently all that is displayed is the Customer's First name, Lastname and username.
I would like to be able to add their phone number etc...to this display.
I have added this info already to the database, I just need it displayed on the forms.
Could you give me a hint on where to look?
Can I second this? We have Company and Phone added to the customer_user table on account creation, and they show up in the agent customer screen (similar to instructions given in the 1.3 manual, but we figured it out ourselves by adding to the customer map) We'd like to display the customers phone number and company in the agents reply by phone view, and the company in the customer info for both the email and phone reply. Is there a place where we can add to the string that gets created in the generic.pm file? We've traced it back that far. Keith
Hi, Use the FreeText field already in OTRS. Don't add it to the database yourself. Have a look at the conversation with the subject: "Small Customization of Customers and Tickets" I had before. It explains how to do this. Grtz, Wim Keith Turner wrote:
Chris: snip
A client would like more information displayed about the customer while in
"Zoom" view.
Currently all that is displayed is the Customer's First name, Lastname and
username.
I would like to be able to add their phone number etc...to this display.
I have added this info already to the database, I just need it displayed on
the forms.
Could you give me a hint on where to look?
Can I second this? We have Company and Phone added to the customer_user table on account creation, and they show up in the agent customer screen (similar to instructions given in the 1.3 manual, but we figured it out ourselves by adding to the customer map)
We'd like to display the customers phone number and company in the agents reply by phone view, and the company in the customer info for both the email and phone reply.
Is there a place where we can add to the string that gets created in the generic.pm file? We've traced it back that far.
Keith
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On Friday 02 December 2005 3:35 am, Wim Fournier wrote:
Hi,
Use the FreeText field already in OTRS. Don't add it to the database yourself. Have a look at the conversation with the subject: "Small Customization of Customers and Tickets" I had before. It explains how to do this.
Yes I did use the FreeText for the ticket modification and it worked perfectly. Again Thank you very much for the pointer. The only problem is that there is no field in the cutomer table that would support extra information. (especially where I have to add about 10 fields) If I used FreeText I would still have to add fields to the customer table in the DB. Unless you know of another way to do it? Regards, Shawn Holland
Keith; Thanks for the hint. I'll poke around in generic.pm and see what I can see. If you find anything further, let me know and I'll do the same. -=cj On Thu, Dec 01, 2005 at 01:51:59PM -0800, Keith Turner wrote:
Chris: snip
A client would like more information displayed about the customer while in "Zoom" view.
Currently all that is displayed is the Customer's First name, Lastname and username.
I would like to be able to add their phone number etc...to this display.
I have added this info already to the database, I just need it displayed on the forms.
Could you give me a hint on where to look?
Can I second this? We have Company and Phone added to the customer_user table on account creation, and they show up in the agent customer screen (similar to instructions given in the 1.3 manual, but we figured it out ourselves by adding to the customer map)
We'd like to display the customers phone number and company in the agents reply by phone view, and the company in the customer info for both the email and phone reply.
Is there a place where we can add to the string that gets created in the generic.pm file? We've traced it back that far.
Keith
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-- Chris Jones Developer/Consultant (604)738-8254
participants (4)
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Chris Jones -
Keith Turner -
Shawn Holland -
Wim Fournier