Hi Rodrigo, just go to Admin-Area, SysConfig -> Ticket -> Core::Ticket -> Ticket::StorageModule and select Kernel::System::Ticket::ArticleStorageFS. PS0: Also verify "ArticleDir" (next setting) this is the location on all attachments PS1: Make sure that both (web server and otrs user) will have write permissions to this directory. Because both need to read/write in there. Sysadmin skills are required. I recomment to also the otrs user for the webserver user. -M On Jul 23, 2009, at 16:49 , Rodrigo Correa wrote:

Good morning, Currently I am article_plain in Databases, to know if you can use file system. If so, what procedure I have to do.

thanks,