Hi Matthias, On Thu, Oct 30, 2003 at 11:29:50AM +0100, Matthias Krey wrote:

I have successfully have the external mySQL DB of phprojekt (www.phprojekt.com) to OTRS for use as customer backend

I wonder if the same is possible for the PostgreSQL DB? It is not needed for authentication, only Customer search e.g in PhoneView

Of course! .-) You can use a PostgreSQL, SAPDB, MSSQL, ODBC, ... you just need a perl DBI/DBD driver. The Kernel/Config.pm should look like this: [...] $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings DSN => 'DBI:odbc:yourdsn', User => 'user', Password => 'pass', Table => 'customer_user', }, # customer uniq id CustomerKey => 'login', [...]

best regards, matthias

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.