
Hi, This variable doesn't interpret properly on the customer notifications, but it does fine on the agent notifications. What am I missing? Darren

I would like to a present a view of a queue without logging in to OTRS. For example, the current (open ticket) view of the PC Support Work queue available for browsing on the intranet. Has anyone done this and how so? I'm thinking a sql statement embedded in a page somewhere... Regards, Charles ---------------------------------------------------------------------- Charles Lambrecht Manager - Computer Operations cgl@utk.edu (865) 974-5742 University of TN College of Veterinary Medicine "Knowledge, Compassion, Discovery" ----------------------------------------------------------------------

Op 26 okt 2005, om 16:29 heeft Charles G Lambrecht/HOSPOPS/VET/UTIA het volgende geschreven:
I'm thinking a sql statement embedded in a page somewhere...
Yeah, you can use MySQL queries... if only there was a good documentation on the OTRS database... -- kind regards, Pim Rupert Lemonbit Internet

Hi I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos. Charles G Lambrecht/HOSPOPS/VET/UTIA wrote:
I would like to a present a view of a queue without logging in to OTRS.
For example, the current (open ticket) view of the PC Support Work queue available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards, Charles ---------------------------------------------------------------------- Charles Lambrecht Manager - Computer Operations cgl@utk.edu (865) 974-5742 University of TN College of Veterinary Medicine "Knowledge, Compassion, Discovery" ----------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
.
-- Best regards Roberto Giana _____________________________________________________ https://www.giaroco.ch/ _____________________________________________________

Roberto Giana:
I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos.
Speaking about scripts, isn't there a user contributed OTRS scripts/ stuff repository/website? -- kind regards, Pim Rupert Lemonbit Internet

A "non-supported" add in/script repository on OTRS.org would be preferred.
This would keeps the devs from having to worry about issues, but keep one
site for all OTRS info.
I would take a separate site over nothing though.
I know for asterisk PBX, there is a WIKI that anyone can contribute to,
comment on and tweak config references and scripts.
http://www.voip-info.org/wiki/
It has been very helpful.
--
--
Steven
May you have the peace and freedom that come from abandoning all hope of
having a better past.
--- - --- - - - - - - - -- - - - --- - ------ -
- --- - - -- - - - -- - - -
"Pim Rupert (Lemonbit)"
Roberto Giana:
I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos.
Speaking about scripts, isn't there a user contributed OTRS scripts/ stuff repository/website?
-- kind regards, Pim Rupert Lemonbit Internet
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

Hi,
What did you write the scripts in? I'm running otrs under red hat,
but am somewhat of a linux newbie. The possibilities seem endless
for setting something like this up - I'd like to hear the details.
Regards,
Charles
----------------------------------------------------------------------
Charles Lambrecht
Manager - Computer Operations
cgl@utk.edu (865) 974-5742
University of TN College of Veterinary Medicine
"Knowledge, Compassion, Discovery"
----------------------------------------------------------------------
Roberto Giana
I would like to a present a view of a queue without logging in to OTRS.
For example, the current (open ticket) view of the PC Support Work queue available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards, Charles ---------------------------------------------------------------------- Charles Lambrecht Manager - Computer Operations cgl@utk.edu (865) 974-5742 University of TN College of Veterinary Medicine "Knowledge, Compassion, Discovery" ----------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
.
-- Best regards Roberto Giana _____________________________________________________ https://www.giaroco.ch/ _____________________________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

On 10/27/05, Roberto Giana
I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos.
I can't speak for anyone else, but this script sounds intersting - any chance you could pass a URL to the list? (I've seen a few "I've got this patch that does X, email me if interested" posts on the list - I'd second the suggestion of a user-contrib section for OTRS, or just have people email their contributions to the list)
participants (6)
-
Charles G Lambrecht/HOSPOPS/VET/UTIA
-
Darren Worrall (Eclipse)
-
Matt Hope
-
Pim Rupert (Lemonbit)
-
Roberto Giana
-
Steven