Hi all Does anyone know “can't next outside a loop block at../..//Kernel/System/Ticket.pm line 4993” error ?. how to fix it. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, March 14, 2011 3:06 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't process mail error in System Log Hi Wes, We have a similar bug open: http://bugs.otrs.org/show_bug.cgi?id=5513 If I'm not mistaken, it only happens with spam emails which are syntactically invalid, plus only if you're using an ISO mysql database. Can you confirm this? -- Mike On Wed, Mar 9, 2011 at 3:12 AM, wrote: OTRS 2.4.9 I was checking my system log and there was this set of errors from overnight... Tue Mar 8 00:10:04 2011 error OTRS-PM-1 Can't process mail, see log sub system! at /opt/otrs/bin/PostMaster.pl line 117. Tue Mar 8 00:10:04 2011 error OTRS-PM-1 Can't process email with MessageID <<20101020173048.22720.qmail@norma.cybrhost.com>>! Please create a bug report with this email (From: XXXX.XXXX@XXXXXXX.com, Located under var/spool/problem-email*) on http://bugs.otrs.org/! Tue Mar 8 00:10:03 2011 error OTRS-PM-1 Can't get ArticleID from INSERT! Tue Mar 8 00:10:03 2011 error OTRS-PM-1 Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '=', SQL: 'SELECT id FROM article WHERE ticket_id = ? AND a_message_id = ? AND a_from = ? AND a_subject = ? AND incoming_time = ?' Tue Mar 8 00:10:03 2011 notice OTRS-PM-1 New Ticket [18467/Can’t copy .wav] created (TicketID=8589,Queue=AutoDuck Support,Priority=3 normal,State=new) I'm not sure what I'm supposed to do here. I looked in /opt/otrs/var/spool and I see a file there, but what do I do with it? Thank you. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs