3.0 upgrade: CKEDITOR.instances[EditorID] is "undefined"
Hi, I've been just "lurking" here since 3.0 came out, becauseI never could upgrade, for various reasons. But, late to the party, I've just done the upgrade from 2.4.6 to 3.0.22. All went without incident, data is all fine, etc. However, any page which includes an HTML TextArea (which I assume CKEditor converts to a javascript object...) issues the following js popup error: * CKEDITOR.instances[EditorID] is "undefined" The window is then unresponsive to "Submit" clicks. This makes the system completely unusable, as I can't close, create or notate tickets :-( I don't want to forge ahead with the 3.1, 3.2 and 3.3 upgrades until 3.0 is working as expected. Surprisingly, I can't find anything useful googling the above error message, either either with or without an OTRS keyword included. Any help obviously greatly appreciated !!! SIncerely, Mike
deletecache?
On Fri, Dec 27, 2013 at 4:17 AM, Mike Morris
Hi,
I've been just "lurking" here since 3.0 came out, becauseI never could upgrade, for various reasons. But, late to the party, I've just done the upgrade from 2.4.6 to 3.0.22. All went without incident, data is all fine, etc.
However, any page which includes an HTML TextArea (which I assume CKEditor converts to a javascript object...) issues the following js popup error:
- CKEDITOR.instances[EditorID] is "undefined"
The window is then unresponsive to "Submit" clicks. This makes the system completely unusable, as I can't close, create or notate tickets :-(
I don't want to forge ahead with the 3.1, 3.2 and 3.3 upgrades until 3.0 is working as expected. Surprisingly, I can't find anything useful googling the above error message, either either with or without an OTRS keyword included.
Any help obviously greatly appreciated !!!
SIncerely,
Mike
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participants (2)
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Gerald Young -
Mike Morris