Hi Sergio Agent must just create an account via the customer interface. Louis From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sérgio Cintra Sent: 26 July 2010 19:58 To: otrs@otrs.org Subject: [otrs] How to become a user client as an agent? Hi there How to become a user client as an agent? And would like to thank the response previously sent about my last questions. Many thanks DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.