1. I see a lot of folks on the list talking about config.pm. I see many copies of this file (in my Windows install); Which copy are they referring to? 2. In the GUI there is a mapping area called " Config Options: Framework -> Frontend::Agent::Auth::LDAP". When I make entries there - I can't seem to find them in a file. IS the GIU supposed to propagate those settings to the appropriate config.pm file? I am having trouble getting LDAP working on both the user\frontend as well as the agent\backend. 3. When logging into customer.pl - I get the PANIC! NO USER DATA!!! Message. From reading the list - there is a message from a user (Tobias) about the local database needing to sync. It also says to enter the following information into you config.pm file: # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP Firstname => 'givenName', Lastname => 'sn', Email => 'mail', }; After entering this into my config.pm file (maybe it was the wrong file - see question #1) I don't get any different results. This looks like it just simply maps attributes (as in Question #2) between LDAP and the local database, but doesn't seem to instantiate\Start\turn-on anything. How do I get the user database to SYNC? 4. How do I turn on LDAP authentication for agents?

Is there any way to have OTRS leave a copy of messages it retrieves from the pop3 server? (Perhaps mark them as read?) Steve

Thanks Nils, Can you point me to any particular threads? Steve Clary -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Tuesday, February 12, 2008 3:34 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] POP3 server - message integrity Clary, Steve wrote:

Is there any way to have OTRS leave a copy of messages it retrieves from the pop3 server? (Perhaps mark them as read?)

This question has been answered a lot of times. Better not do this. It's better to have your mail server save (forward) a copy to a separate mailbox. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Steven Carr schrieb:

Clary, Steve wrote:

...

Does anyone know of a way to search the mail archives?

Gmane provides a web interface to lots of newsgroups and is searchable...

http://news.gmane.org/gmane.comp.otrs.user

Ste

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