I've been trying to upgrade a very old installation 1.3 to the latest version: ubuntu 6.06 I've installed with apt-get apache2 mysql all the perl modules required from checkmodules, some by apt-get, some directly from CPAN I've copied the database from the old server to the new one and the run all sql scripts to upgrade the schema from 1.3 to 2.2 from within webmin interface I had article storage on FS and I've not copied file yet as it's 30GB of files. I've tried to test the new interface and I can login and see all the queues and ticket but when the agent view is displayed, it takes about 17 sec to display the page I've tried to enable logging of slow query but without success In top i can see that index.pl takes lot of cpu but I can't understand why p.s. the ubuntu machine is running on a vmware machine with 1 GB memory and I can see at least 20% memory is still free when index.pl is runing Any idea? Ciao AleX
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi there,
all the perl modules required from checkmodules, some by apt-get, some directly from CPAN
I've copied the database from the old server to the new one and the run all sql scripts to upgrade the schema from 1.3 to 2.2 from within webmin interface
I had article storage on FS and I've not copied file yet as it's 30GB of files.
...this _might_ be a reason for the slow performance - have you had a look in the sys log? The system tries to find the files for the article data but can't. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFICbetvXo8m5PgoXQRAnkOAJwPTEWJ6xhoTA7t77hVXD7y3brDagCdGO1b zhb/ODUr1o7gRzVdeXga/5Y= =iFOz -----END PGP SIGNATURE-----
WE've done few tests copying also the files but without success I've tested upgrade to 2.1.8 and runs just fine Seems to be an issue only in 2.2.6 -----Original Message----- From: Torsten Thau [mailto:Torsten.Thau@cape-it.de] Sent: Saturday, April 19, 2008 11:13 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] index.pl and high cpu usage -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi there,
I had article storage on FS and I've not copied file yet as it's 30GB of files.
...this _might_ be a reason for the slow performance - have you had a look in the sys log? The system tries to find the files for the article data but can't. regards, Torsten Thau - --
participants (2)
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Alessio Tosi -
Torsten Thau