We have OTRS setup to pull messages from a POP3 account on our e-mail server. Lately, we have been having a problem with duplicate tickets being created by the system. Since OTRS completely pulls everything out of the POP3 e-mail account when it downloads a new message and creates a ticket, is there a log somewhere or some method I can use to determine why the duplicate messages are occurring? Thanks, Bakari A. Allen Director of Information Technology Jackson and Hardwick, LLC 770.625.0200 extension 210 bakari.allen@jhlaw.net
On Wednesday, November 26, 2003 8:04 PM
Bakari Allen
is there a log somewhere or some method I can use to determine why the duplicate messages are occurring?
The log's position is determined by this setting in Config.pm: $Self->{LogModule} = 'Kernel::System::Log::SysLog'; # $Self->{LogModule} = 'Kernel::System::Log::File'; # $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; The commentation can be toggled, too. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Bakari Allen -
Robert Kehl