Hello I used RPM. Faisal Misle On Dec 9, 2011, at 2:32 AM, "otrs-request@otrs.org" wrote:

Send otrs mailing list submissions to otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org

You can reach the person managing the list at otrs-owner@otrs.org

When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..."

Today's Topics:

1. Re: Notification issues (Nils Leideck) 2. Re: Uninstall OTRS 3.0.6 from CentOS (Nils Leideck) 3. Dashboard (Andy Wodfer) 4. help OTRS configuration (Nikhil Joshi)

----------------------------------------------------------------------

Message: 1 Date: Wed, 7 Dec 2011 20:11:36 -0500 From: Nils Leideck Subject: Re: [otrs] Notification issues To: "User questions and discussions about OTRS." Message-ID: <828B4846-3F45-462C-9790-829BB1EAD6A5@leidex.net> Content-Type: text/plain; charset="windows-1252"

Hi Andrew,

can you see a history record in the ticket history (not article) about that an email has been send to your agents? Did you run any kind of database update scripts during the patch level update?

On 07.12.2011, at 15:13, Andrew Meyer wrote:

...

I seem to be having Notification issues on 3.0.11 after upgrading from 3.0.10. My users no longer get Notifications of new emails/voicemails that come into the helpdesk. I have checked my notification settings and get notified when I email a test message in, but my agents don?t? get notified it?s in the Helpdesk Queue.

Cheers, Nils -- http://webint.cryptonode.de / a Fractal project