Hello Mark, all, I've searching the last couple of days, but couldn't reach anything.. Could anyone help me with something specific? Any web based application that was tried before and I take it from there. Appreciate your help guys. Thanks and Best Regards, Muhammad El-Sergani. On Thursday, July 14, 2011, Grzella, Mark wrote:

Hey Muhammad, well what you are looking for is actually workforce management. I´d suggest you should start looking for proper software in this area. With kind regards,Studienkreis GmbH Mark Grzella Junior IT-Projektleiter Universitätsstraße 104, 44799 Bochum Tel.: 02 34/97 60 - 404 mgrzella@studienkreis.de www.studienkreis.deAG Bochum HRB 4581 Geschäftsführer: Franz Dahlmanns Bernd Kreissig (Sprecher) Bastian Schmidt-Faber Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Muhammad El-Sergani Gesendet: Mittwoch, 13. Juli 2011 20:59 An: OTRS Betreff: [otrs] Employees' Shift Summary Dear OTRS list, I know this is way off-topic, but I can't find elsewhere to search and/or ask about this. Basically I need a web service (something like OTRS) to serve in our office to do the following:We have our office covered in shiftsBy the end of each shift, a shift summary email is written and sent out to all the teamWe need to have some sort of automated service, so that employees wouldn't have to type in an email from A-to-Z, but rather find some spreadsheet-like forms on a webpage, and just type away the needed detailsI know this is way off-topic, and shouldnotbe sent here, but then again, I was never let down by you guys. Appreciate your thoughts on this. Thanks and Best Regards, Muhammad El-Sergani.

-- Thanks and Best Regards, Muhammad El-Sergani.

Thank you Gerald, I've went through what you wrote, and I don't believe this is what I need. Shift summaries change with each shift, it's not as the original poster mentioned, that he has daily/weekly/monthly tasks, and need them emailed regularly. Thanks and Best Regards, Muhammad El-Sergani. On Fri, Jul 15, 2011 at 7:17 PM, Gerald Young wrote:

or you could create a new OTRS queue with a generic agent that creates tickets and the agents are the recipients ... http://forums.otrs.org/viewtopic.php?f=53&t=7237

On Fri, Jul 15, 2011 at 8:21 AM, Muhammad El-Sergani wrote:

...

Hello Mark, all,

I've searching the last couple of days, but couldn't reach anything.. Could anyone help me with something specific? Any web based application that was tried before and I take it from there.

Appreciate your help guys.

Thanks and Best Regards, Muhammad El-Sergani.

On Thursday, July 14, 2011, Grzella, Mark wrote:

...

Hey Muhammad, well what you are looking for is actually workforce management. I´d suggest you should start looking for proper software in this area. With kind regards,Studienkreis GmbH Mark Grzella Junior IT-Projektleiter Universitätsstraße 104, 44799 Bochum Tel.: 02 34/97 60 - 404 mgrzella@studienkreis.de www.studienkreis.deAG Bochum HRB 4581 Geschäftsführer: Franz Dahlmanns Bernd Kreissig (Sprecher) Bastian Schmidt-Faber Von: otrs-bounces@otrs.org [mailto: otrs-bounces@otrs.org] Im Auftrag von Muhammad El-Sergani Gesendet: Mittwoch, 13. Juli 2011 20:59 An: OTRS Betreff: [otrs] Employees' Shift Summary Dear OTRS list, I know this is way off-topic, but I can't find elsewhere to search and/or ask about this. Basically I need a web service (something like OTRS) to serve in our office to do the following:We have our office covered in shiftsBy the end of each shift, a shift summary email is written and sent out to all the teamWe need to have some sort of automated service, so that employees wouldn't have to type in an email from A-to-Z, but rather find some spreadsheet-like forms on a webpage, and just type away the needed detailsI know this is way off-topic, and shouldnotbe sent here, but then again, I was never let down by you guys. Appreciate your thoughts on this. Thanks and Best Regards, Muhammad El-Sergani.

--

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