On Sun, Jul 11, 2004 at 07:20:06PM +0900, Cogley, Rick wrote:

Thank you for your continual hard work on this system. In using the latest CVS 1.3.x, I started thinking it would be nice to either rename "PhoneView" to New Phone Call (or something) or combine the buttons with similar "new" functionality - the PhoneView and Compose Email. Of course, you can get used to this, but it seems a bit illogical to have the Phone one named PhoneView, and have it NOT act like QueueView but rather like Compose Email.

Would it not be possible for the developers to :

* rename PhoneView? * combine the buttons with "new" functionality into one "New" button, with a way to switch between the sub views of phone vs ticket within?

Anyway, I don't know the inner workings so it is hard for me to say anything, but I imagine others may be a little confused by this default functionality from the beginning.

That sounds good. Now we change the names and added titels with more detail text to the links.

Kind regards Rick Cogley Tokyo

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!