Hi, In the process of my testing, I've run into a stale MX record which resulted in 800 new tickets created, from MAILER-DAEMON with subject "Warning: could not send messaage.. etc. etc". I want to select them all and close them all. How can I do this? From the queue view, I can only see 15 msgs at once (I presume I can change this in the config somewhere, but haven't looked yet) and I don't see a way to "select all". I tried clicking on each box on the page to do bulk action but I get a very annoying dialog box telling me I've selected the check box for each one I click - this should be turned off, IMHO. Ideally, I'd like to do a search and close all tickets returned from the search. Can this be done? Thanks, R.
Robin,
2008/7/15 Robin Bowes
Hi,
In the process of my testing, I've run into a stale MX record which resulted in 800 new tickets created, from MAILER-DAEMON with subject "Warning: could not send messaage.. etc. etc".
I had a similar problem when testing non-functional requirements. To get rid of them I just hacked the database with a judicious use of "delete from ..." directly but I wonder if the OTRS gurus have a better strategy.
From the queue view, I can only see 15 msgs at once (I presume I can change this in the config somewhere, but haven't looked yet) and I don't see a way to "select all". I tried clicking on each box on the page to do bulk action but I get a very annoying dialog box telling me I've selected the check box for each one I click - this should be turned off, IMHO.
You can turn off the dialog box by setting this in your Config.pm $Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0; Cheers Alistair
Den 15/07/2008 kl. 10.42 skrev Alistair McGlinchy:
I had a similar problem when testing non-functional requirements. To get rid of them I just hacked the database with a judicious use of "delete from ..." directly but I wonder if the OTRS gurus have a better strategy.
Like Nils said, use the GenericAgent. Somebody should tap the OTRS people on the shoulder and politely request it be renamed to Automatic Agent. That way a lot more people would immediately understand what it does.
You can turn off the dialog box by setting this in your Config.pm $Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0;
Or use SysConf, that's the preferred way and you don't need a shell on the server, just use your browser. Admin -> SysConfig -> Ticket -> Frontend::Agent -> Ticket::Frontend::BulkFeatureJavaScriptAlert -- Lars
Lars Jørgensen wrote:
Somebody should tap the OTRS people on the shoulder and politely request it be renamed to Automatic Agent. That way a lot more people would immediately understand what it does.
I agree that GenericAgent is not a very intuitive name, but I'm not sure if Automatic Agent is any clearer. If you want to tap the OTRS people on the shoulder, you can do that at http://bugs.otrs.org/ Nils Breunese.
Robin Bowes wrote:
In the process of my testing, I've run into a stale MX record which resulted in 800 new tickets created, from MAILER-DAEMON with subject "Warning: could not send messaage.. etc. etc".
I want to select them all and close them all.
How can I do this?
You can use a GenericAgent job: http://doc.otrs.org/2.2/en/html/x1149.html
From the queue view, I can only see 15 msgs at once (I presume I can change this in the config somewhere, but haven't looked yet) and I don't see a way to "select all". I tried clicking on each box on the page to do bulk action but I get a very annoying dialog box telling me I've selected the check box for each one I click - this should be turned off, IMHO.
I believe you can turn this off in SysConfig. Nils Breunese.
participants (4)
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Alistair McGlinchy -
Lars Jørgensen -
Nils Breunese (Lemonbit) -
Robin Bowes