Hi All. I need in using UTF-8 in queue names of ACL variables. Also, I need to use any of configured queues (including subqueues) names in ACL. 1. The problem resolved with this trick (may be otrs needs in corresponding patch ???) : $Self->{TicketAcl}->{'ACL-Limit-Input-Queues'} = { ... Possible => {le Ticket => { ... Queue => ['Russian_UTF8_string'] ... } } ... } ... Encode::_utf8_on ( $Self->{TicketAcl}->{'ACL-Limit-Input-Queues'}->{'Possible'}->{'Ticket'}->{'Queue'}[0] ); without this additional strings in config, ACL does not work 2. Independent of using UTF8 symbols or not, ACL does not work if Queue is subque, for example 'second_line::outgoing_calls' How to fix it ? It is very important to use every Queue in ACL's And may be reasonable to change using Queue name in ALC to Queue_ID, Because 1. Numbers have not i18n problem 2. Changing queue name will not require to change ACL text.