Hi, when a customer clicks on a ticket he is only able see the original ticket-text but no notes. Is there a way to alter this to get the same view as the agent ? I`ve been searching the scripts, but i am not that familiar with perl :) any hints are welcome ! mfg Dennis B. net&works
Hi Dennis, On Tue, Aug 26, 2003 at 03:43:52PM +0200, Dennis.Buehring@net-and-works.de wrote:
when a customer clicks on a ticket he is only able see the original ticket-text but no notes. Is there a way to alter this to get the same view as the agent ? I`ve been searching the scripts, but i am not that familiar with perl :) any hints are welcome !
There are different types of notes, 'note-internal', 'note-external' and 'note-report'. In the default setup just 'note-internal' is active. Add the following config option to your Kernel/Config.pm and you also will have 'note-external'. $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, };
mfg Dennis B. net&works
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 8:49pm up 5 days 22:05, 7 users, load average: 0.68, 0.47, 0.32
Hello,
There are different types of notes, 'note-internal', 'note-external' and 'note-report'.
We understand the difference between note-internal (see by the agent) and note-external (see by the customer) , but what is the meaning of a note-report ? best regards -- Serge Algarotti ENSMP CEMEF [CNRS UMR 7635]
Hello, I would like to combine to tickets into one. Hartmut -- ----------------------------------------------------------------------------- Hartmut Manz WWW: http://www.intes.de INTES GmbH Phone: +49-711-78499-29 Schulze-Delitzsch-Str. 16 Fax: +49-711-78499-10 D-70565 Stuttgart E-mail: manz@intes.de Ein Mensch sieht, was vor Augen ist; der Herr aber sieht das Herz an. ------------------------------------------------------- 1. Samuel 16, 7 -----
participants (4)
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Dennis.Buehring＠net-and-works.de -
Hartmut Manz -
Martin Edenhofer -
Serge ALGAROTTI