Got it thanks! Lee Connell Network Engineer 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Getchell, Adam Sent: Wednesday, February 08, 2006 3:42 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Opening closed tickets

Where do you compose an answer on a ticket? I went and searched for the ticket by customer id. I opened the ticket and I don't see where I can do this?

Assuming you're running 2.0.4 (which is what I'm running), Compose Answer (email) appears on the right bar beneath State, Priority, Queue, CustomerID, and Escalation in:

Lee Connell Network Engineer

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