Create new item in agent intreface
Hi all Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification. Is there an option to do that????? The freetext one seems to be just for customer interface! Please help Thanx in advance.!!!!!
Dear Juancho, TicketFreeTextFields are for the Customer AND the Agent interface. 1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig) On 01.03.2011, at 20:13, Juancho - wrote:
Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification.
Is there an option to do that????? The freetext one seems to be just for customer interface!
Cheers, Nils — Nils Leideck http://webint.cryptonode.de / a Fractal project
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Nils Leideck