RE: [otrs] Problem duplicated Notification for any action
Not sure if I can help or not. How are you creating the tickets, via email or the web interface? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:52 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action I check the cron, but, the problem, I think... the problem ocurs at the create tk time, not at the time of cron.......I think... I have a Debian testing, intall otrs 2.0.4 from apt-get. In crontab have (is default): cron.d/ cron.daily/ astroboy:~# cd /etc/cron.d/ astroboy:/etc/cron.d# ls -ltr otrs_* -rw-r--r-- 1 root root 388 2005-03-06 10:36 otrs_unlock -rw-r--r-- 1 root root 405 2005-03-06 10:36 otrs_session -rw-r--r-- 1 root root 389 2005-03-06 10:36 otrs_rebuild_ticket_index -rw-r--r-- 1 root root 534 2005-03-06 10:36 otrs_postmaster -rw-r--r-- 1 root root 385 2005-03-06 10:36 otrs_pending_jobs -rw-r--r-- 1 root root 406 2005-03-06 10:36 otrs_generic_agent-database -rw-r--r-- 1 root root 617 2006-03-05 10:55 otrs_generic_agent -rw-r--r-- 1 root root 529 2006-03-05 10:55 otrs_fetchmail -rw-r--r-- 1 root root 287 2006-07-24 11:17 otrs_aaa_base -rw-r--r-- 1 root root 395 2006-07-26 10:08 otrs_postmaster_pop3 astroboy:/etc/cron.d# cat otrs_unlock 35 * * * * otrs test -x $HOME/bin/UnlockTickets.pl && $HOME/bin/UnlockTickets.pl --timeout >> /dev/null astroboy:/etc/cron.d# cat otrs_session 55 */2 * * * otrs test -x $HOME/bin/DeleteSessionIDs.pl && $HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null astroboy:/etc/cron.d# cat otrs_rebuild_ticket_index 01 01 * * * otrs test -x $HOME/bin/RebuildTicketIndex.pl && $HOME/bin/RebuildTicketIndex.pl >> /dev/null astroboy:/etc/cron.d# cat otrs_postmaster 10 0 * * * otrs test -x $HOME/bin/otrs.cleanup && $HOME/bin/otrs.cleanup
/dev/null
astroboy:/etc/cron.d# cat otrs_pending_jobs 45 */2 * * * otrs test -x $HOME/bin/PendingJobs.pl && $HOME/bin/PendingJobs.pl >> /dev/null astroboy:/etc/cron.d# cat otrs_generic_agent-database */10 * * * * otrs test -x $HOME/bin/GenericAgent.pl && $HOME/bin/GenericAgent.pl -c db >> /dev/null astroboy:/etc/cron.d# cat otrs_generic_agent */20 * * * * otrs test -x $HOME/bin/GenericAgent.pl && $HOME/bin/GenericAgent.pl >> /dev/null astroboy:/etc/cron.d# cat otrs_fetchmail astroboy:/etc/cron.d# cat otrs_aaa_base astroboy:/etc/cron.d# cat otrs_postmaster_pop3 Seigafuse, Mike escribió:
What platform and version? Is there a chance you have the OTRS cron jobs scheduled multiple times?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:26 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action
Thanks Mike: agent accounts are users? I have 5 users in the system, and all have a diferent e-mail, but share queue. recibe two mails to same user, two mails with this text, where Gustavo is the one user, for example:
Hola Gustavo, Hay un Nuevo Ticket en "General"! Systema de Tickets MG escribio: --
prueba
-- Gustavo Nuñez -- --
--
Notificacion automatica.
Thanks Gustavo
Seigafuse, Mike escribió:
Do you have two agent accounts both with the same email address and that both have the queue under My Queues?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action
Hello I looking in Admin Auto Response <-> Queue, but I don´t have any asociation for autoresponses and queues. There are my screen: Opciones Colas Respuestas Automaticas Eduardo http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- General http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Imprenta http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Internet http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Sistemas http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Web Hosting http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada-
I new user, I intall otrs and upgrade to otrs2. Pherhaps this make a problem. Very Thank, other suggest???? Gustavo
Seigafuse, Mike escribió:
Did you check under the admin screens and look at Auto Response <-> Queue?
Perhaps you have multiple auto responses defined?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 9:41 AM To: User questions and discussions about OTRS.org Subject: [otrs] Problem duplicated Notification for any action
Please, help my with this problem. I sent this problem, before, but not have a responses.
I clearing the problem: For any action, otrs send two Notification identical (duplicated) to users or client. For example i create a tk from my queue and i recive this mails subject:
Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
I view logs from mail server and Real otrs sent two mails. I find the problem, but not view. Thanks. Gustavo
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Seigafuse, Mike