I have a question: 1) Why doesn't a pending autoclose+ ticket automatically unlock once it has been closed? and is there a way to change that? I've just started using the various pending states to make my life easier, and it did in fact close the ticket, but left it locked so that they were cluttering up both my "Mailbox" and my "Locked Ticket" display Any help would be appreciated -- Frank Barton Starwolf.biz Systems Administrator www.starwolf.biz/~pauling (My Key is linked there.)