Hi Sergio, You have to create them first from an existing set of details. When you have a Change or Workorder or CAB with all basic details, you can click on “Template” in the action menue to save this Change as a template for further use and case dependent specialization. On 20.10.2010, at 15:02, sergio@scs.eti.br wrote:

I can´t see the templates for: ITSMChange (0) - ITSMWorkOrder (0) - CAB (0)

How can I activate them?

Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project